Pelayanan sangat bagus dan sangat terbantu untuk semuanya

The staf was very helpfull with all my inquiries and guided me with all steps needed to proceed my document. Really appreciate. Thank heaps.

Excellent service. Couldn't have been more helpful.

The lady at the counter was very helpful and handled my passport renewal process very efficiently and professionally. She waited patiently for me to organize my address proof and answered all my queries and explained further process and timelines very clearly. Excellent service and very friendly interaction.

Execelent Very Good

Customer service at the Australian consular is wonderful. Super friendly and helpful. Communication is easy.

Great service

Stunning building complete with 5 star security. Embassy staff smiley & happy team. Passport renewal process simple & swift. Thankyou

I am always satisfied with the service provided. Rizky (I hope I spelled her name correctly) has consistently been very helpful, professional, and kind. She made the entire process smooth and comfortable.

I truly appreciate the excellent service at the Australian Embassy in Esa Sampoerna Surabaya. The staff are friendly, efficient, and very supportive. Thank you for maintaining such a high standard of service, I highly recommend it to others.

Excellent service.